How can we help?

Pro belongs to the Google account you bought it with. Sign in to Google Play with that account, open Diemo, and go to Menu → Settings → Restore purchases. There's nothing to pay again.

In Diemo, go to Menu → Settings → Manage subscription, or in the Play Store open Payments & subscriptions → Subscriptions. Uninstalling the app does not cancel it.

Pro stays active until the end of the period you already paid for, and nothing you created is deleted afterwards.

Four active counters at a time. Completed and archived counters don't count toward that, so you can keep your history. Diemo Pro removes the limit.

Go to Menu → Settings → Backup & Restore. Back up to Drive (a Pro feature) saves a copy of your counters to your own Google Drive.

Restore from Drive is always free, so you can get your data back on any phone, with or without Pro.

Yes. On the Backup & Restore screen, open the ⋮ menu and choose Export to file to save a backup wherever you like. Restore from file, in the same menu, brings it back.

Some phones, Samsung in particular, pause apps in the background to save battery, and that can freeze widgets. Open your phone's Settings → Apps → Diemo → Battery and choose Unrestricted.

If it still looks stuck, remove the widget and add it again.

Diemo speaks English, Spanish and Portuguese, and follows your phone's language. On Android 13 and later you can pick a different language just for Diemo: open your phone's Settings → Apps → Diemo → Language.